A framework that helps to understand the relationship between a product and its users as a dynamic equilibrium. In the last quarter of 2021, for the first time in 17 years, Facebook lost users. Not many, about half a million—a blip compared to its impressive 1.93 billion daily active users.
This month's Frame: Exit, voice, loyalty
This month's Frame: Exit, voice, loyalty
This month's Frame: Exit, voice, loyalty
A framework that helps to understand the relationship between a product and its users as a dynamic equilibrium. In the last quarter of 2021, for the first time in 17 years, Facebook lost users. Not many, about half a million—a blip compared to its impressive 1.93 billion daily active users.